[:id]Prasetya Online adalah media internal Universitas Brawijaya (UB) yang menayangkan informasi/kegiatan/prestasi/inovasi /peristiwa secara update kepada civitas akademika UB (http://prasetya.ub.ac.id/)[:en]Prasetya Online is an internal media of Universitas Brawijaya (UB) which displays updated information/activities/achievements/innovations/events to UB’s civitas academica (http://prasetya.ub.ac.id/)[:]

[:id]Buletin prasetya adalah Prasetya Online yang sudah diseleksi dan dicetak dan diterbitkan dua minggu sekali[:en]Buletin Prasetya is Prasetya Online which has been selected and printed and published every two weeks[:]

[:id]Humas mempunyai halaman tersendiri pada Mimbar Online yang terbit 2-3 bulan sekali. Mahasiswa atau dosen bisa menuangkan isi gagasan tertulis dalam bentuk opini atau karya sastra seperti puisi melalui Mimbar Online[:en]Public Relations has its own page on Mimbar Online which is published every 2-3 months. Students or lecturers can express the contents of written ideas in the form of opinions or literary works such as poetry through Mimbar Online[:]

[:id]Artikel bisa dikirim ke email [email protected] disertai dengan foto. Artikel akan diedit oleh humas untuk ditayangkan di Prasetya Online.[:en]Articles can be sent to [email protected] email along with photos. The article will be edited by PR to be published on Prasetya Online.[:]

[:id]Tim humas akan menghubungi untuk memberikan link berita terkait yang sudah publish di Prasetya Online.[:en]The PR team will contact to provide links to related news that have been published on Prasetya Online.[:]

[:id]Sekitar 500-800 kata[:en]About 500-800 words[:]

[:id]800-1000 pixel[:en]800-1000 pixels[:]

[:id]Artikel dan foto yang dikirim ke admin akan diedit dan direview terlebih dahulu sebelum di upload.[:en]Articles and photos sent to the admin will be edited and reviewed before being uploaded.[:]

[:id]Bisa. Siapkan artikel dan foto pendukung dengan format landscape yang dikirimkan melalui email ke [email protected] atau melalui WA :0811-3716-113[:en]Yes, they can. Prepare supporting articles and photos in landscape format sent via email to [email protected] or via WA: 0811-3716-113[:]

[:id]Ketentuan dan form pengajuan cuti bagi pegawai (Dosen dan Tendik) dapat dilihat pada https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/[:en]Please refer to https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/[:]

[:id]Ketentuan, alur dan form pengajuan studi lanjut (izin belajar dan tugas belajar) bagi pegawai (Dosen dan Tendik) dapat dilihat pada https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/[:en]Please refer to https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/ for regulations, flow, and forms for study permit (for both lecturer and academic staff)[:]

[:id]Perjanjian Kerjasama ditanda tangani oleh Dekan Fakultas atau Ketua Lembaga[:en]MOA is signed by the Dean of the Faculty or the Head of the Institution[:]

[:id]Mitra/Pemohon mengajukan surat permohonan Perjanjian Kerjasama kepada Dekan Fakultas atau Ketua Lembaga (merujuk ke FAQ LPPM – Kerjasama antar instansi)[:en]Partner/Applicant may submit a letter of application for MOA to the Dean of the Faculty or the Head of the Institution (refering to the Research and Community Service Institute (RCSI) (LPPM) FAQ – Cooperation between institutions)[:]

[:id]Silahkan datang ke Badan Usaha Kepakaran (BUKR) UB di gedung rektorat lama UB, atau bisa langsung ke Jurusan/Program Studi yang ada di lingkungan UB sesuai jenis kepakaran yang dibutuhkan.[:en]Please come to UB’s Expertise Business Entity (EBE) in UB’s old rectorate building, or you can go directly to the Department/Study Program in UB according to the type of expertise needed.[:]

[:id]ub-care.ub.ac.id adalah sistem informasi pengelolaan keluhan yang dimiliki oleh Universitas Brawijaya sejak tahun 2012 yang ditujukan kepada semua stake holder[:en]UB-Care (ub-care.ub.ac.id) is a system owned by UB to serve and manage feedback (appreciation, criticism, suggestions, and input) for all UB stakeholders.[:]

[:id]Survey Kepuasan Masyarakat (SKM) adalah kegiatan pengukuran tingkat kepuasan masyarakat secara komprehensif terhadap kualitas layanan yang diberikan oleh penyelenggara pelayanan publik.[:en]The Community Satisfaction Survey (CSS) is an activity to measure the level of community satisfaction comprehensively with the quality of services provided by public service providers.[:]

[:id]seluruh pengguna jasa/layanan (mahasiswa, dosen UB, karyawan UB, pihak luar) dan penilaian diberikan kepada seluruh jurusan, fakultas, unit kerja di lingkungan UB.[:en]All service users (students, UB lecturers, UB employees, external parties) and assessments are given to all departments, faculties, work units within UB.[:]

[:id]Universitas Brawijaya melayani dan peduli terhadap masukan, kritik, dan saran yang disampaikan dengan cara yang baik dan melalui sistem yang ada di UB.[:en]Universitas Brawijaya serves and cares about input, criticism, and suggestions that are conveyed in a good way and through the existing system in UB.[:]

[:id]Universitas Brawijaya sejak tahun 2012 telah menjalankan sistem layanan pengaduan, kritik, saran melalui website yang bernama ub-care.ub.ac.id. Semua civitas akademika (dosen, karyawan, mahasiswa) maupun pihak luar bisa menggunakan website tersebut.[:en]Universitas Brawijaya since 2012 has been running a system of complaints, criticisms, suggestions through a website called e-complaint.ub.ac.id, and starting in 2020, it has changed into UB-Care, a feedback service system. All civitas academica (lecturers, employees, students), as well as outside parties, can use the website.[:]

[:id]bagi stake holder yang ingin menyampaikan keluhan , kritik, saran, bisa masuk melalui https://ub-care.ub.ac.id/ kemudian menggunakan alamat email bagi civitas akademika, dan no tanda pengenal bagi pihak luar UB, dan seterusnya mengisi biodata dan menuliskan keluhan, kritik, dan saran. Kemudian mendapat kode tiket keluhan dengan tujuan untuk mengecek/men-tracking keluhan sudah ditindaklanjuti atau belum[:en]Stakeholders can submit feedback (appreciation, complaints, criticisms, suggestions) via https://ub-care.ub.ac.id/ then use the email address for the acadmeic comunity, and identification number for non UB parties. Please continue by filling in biodata and write down complaints, criticisms, and suggestions. Afterwards, a complaint ticket code will be issued to be used to check/track on the complaint follow up.[:]

[:id]Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik Pasal 36 yang menyatakan bahwa “Penyelenggara layanan publik berkewajiban menyediakan sarana pengaduan dan menugaskan pelaksana yang kompeten dalam pengelolaan pengaduan”. – Sistem UB-Care ini adalah dalam rangka pemenuhan standar mutu yang diterapkan UB (SM-UB (SN-Dikti), SMM ISO 9001:2008, dan Standar Pelayanan Prima). Juga – Sebagai bahan pertimbangan untuk peningkatan kualitas layanan di seluruh Fakultas dan Unit Kerja di lingkungan UB.[:en]a. Law of the Republic of Indonesia Number 25 the Year 2009 on Public Services Article 36 states that “Public service providers are obliged to provide complaints facilities and assign competent implementers in the management of complaints”
b. UB-Care system is meant to fulfill the quality standards applied by UB (SM-UB (SN-Dikti), SMM ISO 9001:2008, and Standard Service Excellence)
c. As consideration for improving the quality of services in all faculties and work units at UB[:]

[:id]keluhan yang masuk akan disampaikan ke Fakultas atau unit kerja yang dimaksud karena UB memiliki sekitar 50 operator umpan balik keluhan yang tersebar diseluruh Fakultas dan Unit Kerja yang bertugas khusus untuk melayani, menyampaikan keluhan kepada pimpinan atau pejabat untuk direspon atau dijawab.[:en]The feedback that comes in will be conveyed to the Faculties or Work Units in question because UB has around 50 feedback operators spread throughout the Faculties and Work Units whose special duty is to serve and convey feedback to the leaders or officials to be responded to or to be answered.[:]

[:id]seluruh pelayanan yang ada di Fakultas, Lembaga, dan Unit Kerja di lingkungan UB.[:en]All services in Faculties, Institutions, and Work Units in UB.[:]

[:id]UB sangat peduli terhadap kepuasan stake holder atau pelangganya. Hal ini dibuktikan dengan UB melaksanakan Survei Kepuasan Masyarakat (SKM) terhadap layanan UB. Selain itu UB juga menerima dan menindaklanjuti keluhan, kritik, dan saran melalui sistem e-complaint.ub.ac.id yang siap 24/7.[:en]UB really cares about the satisfaction of its stakeholders or customers. This is evidenced by UB conducting a Community Satisfaction Survey (CSS) on UB’s services. In addition, UB also receives and follows up on feedback in the form of appreciation, complaints, criticisms, and suggestions through the UB-Care system.[:]

[:id]KEPMENPAN No KEP/25/M.PAN/2/2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintahan, – PERMENPAN No 7 Tahun 2010 tentang Pedoman Penilaian Kinerja Unit Pelayanan Publik (salah satu unsur yg dinailai adalah IKM), – PERMENPAN No 38 Tahun 2012 tentang Pedoman Penilaian Kinerja Unit Pelayanan Publik (salah satu unsur yg dinailai adalah IKM), – PERMENPAN No 16 tahun 2014 Pedoman Survei Kepuasan Masyarakat Terhadap Penyelenggara Pelayanan Publik, – PERMENPAN No 14 tahun 2017 Pedoman Survei Kepuasan Masyarakat Terhadap Unit Penyelenggara Pelayanan Publik.[:en]– KEPMENPAN No. KEP/25/M.PAN/2/2004 on General Guidelines for Compiling the Community Satisfaction Index for Service Units of Government Agencies
– PERMENPAN No. 7 of 2010 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No 38 of 2012 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No. 16 of 2014 Guidelines for Community Satisfaction Surveys for Public Service Providers
– PERMENPAN No. 14 of 2017 Guidelines for Community Satisfaction Surveys for Public Service Provider Units[:]

[:id]Untuk mengetahui tingkat kinerja unit pelayanan secara berkala sebagai bahan untuk menetapkan kebijakan dalam rangka peningkatan kualitas pelayanan publik selanjutnya. – Bagi masyarakat, hasil Survei Kepuasan Masyarakat dapat digunakan sebagai gambaran tentang kinerja pelayanan unit yang bersangkutan.[:en]– To determine the level of performance of service units regularly as a material for determining policies to improve the quality of public services in the future.
– The results of the Community Satisfaction Survey can be used as an illustration of the service performance of the unit concerned[:]

[:id]SKM terhadap penyelanggaraan pelayanan publik dilaksanakan secara periodik, melalui tahapan perencanaan, persiapan, pelaksanaan, pengelolaan dan penyajian hasil survei, yang mencakup langkah-langkah sebagai berikut:
– Menyusun instrumen survei,
– Menentukan besaran dan teknik penarikan sampel, Menentukan responden,
– Melaksanakan survei, Mengolah hasil survei,
– Menyajikan dan melaporkan hasil survei[:en]CSS on the implementation of public services is carried out periodically, through the stages of planning, preparation, implementation, management, and presentation of survey results, which includes the following steps:
– Develop survey instruments
– Determine the size and technique of sampling
– Determine respondents
– Carry out surveys
– Processing survey results
– Presenting and reporting survey results[:]

[:id]Persyaratan, Sistem, Mekanisme, dan Prosedur, Waktu Penyelesaian Layanan, Biaya/Tarif Layanan (jika ada), Produk Spesifikasi Jenis Layanan, Kompetensi SDM/Pelaksana, Perilaku SDM/Pelaksana, Penanganan Pengaduan, Sarana dan Prasarana, serta Saran dan Masukan.[:en]Requirements, Systems, Mechanisms, and Procedures, Service Completion Time, Service Fees / Tariffs (if any), Product Specifications for Service Types, Competence of HR / Implementers, Behavior of HR / Implementers, Complaint Handling, Facilities and Infrastructure, and Suggestions and Feedback.[:]

[:id]Buat surat permohonan permintaan ATK ke Kabag Barang Milik Negara. Staf bagian gudang melakukan pengecekan ketersediaan ATK Jika ATK tersedia akan diserahkan ke pemohon dan jika ATK tidak tersedia akan diadakan sesuai permohonan. Alur bisa di download: http://buk.ub.ac.id/wp-content/uploads/2015/07/20.-SOP-ATK.pdf[:en]You should write the request to the Head of Property. The warehouse staff will check the availability of the items requested. If it is available, it will be submitted to the applicant; otherwise, it will be held according to the request. The flow can be downloaded from http://buk.ub.ac.id/wp-content/uploads/2015/07/20.-SOP-ATK.pdf[:]

[:id]Ajukan surat permohonan ke Kabag Umum dan HTL UB melalui Sekretaris Bagian UHTL di gedung Rektorat Lt.4. Petugas akan mengecek apakah gedung/fasilitas masih kosong atau sudah ada yang memimjam. Jika belum terpakai maka akan dibalas bisa dipakai, dan sebaliknya. Alur peminjaman gedung/fasilitas bisa di akses melalui: http://buk.ub.ac.id/wp-content/uploads/2014/05/13.-SOP-Peminjaman-Gedung.pdf.[:en]You should send the request letter to the Head of General Affairs and HTL UB through the Secretary of the UHTL Section in the Rectorate Building 4th Floor. The officer will check whether the building/facility is still empty or someone has borrowed it. If it not in scheduled to be used, the request can be granted. The flow of building/facility loan can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2014/05/13.-SOP-Peminjaman-Gedung.pdf.[:]

[:id]Pemohon mengajukan surat permohonan kepada Kabag UHTL minimal 1 hari sebelumnya. Jika kendaraan tidak terpakai, maka koordinator kendaraan akan mempersiapkan kebutuhan kendaraan dan pengemudi sesuai disposisi atasan, dan sebaliknya jika kendaraan terpakai semua maka permohonan tidak bisa dilayani atau diminta mencari alternatif lain. Alur peminjaman kendaraan dinas bisa diakses melalui: http://buk.ub.ac.id/wp-content/uploads/2015/07/14.-SOP-Peminjaman-Kendaraan.pdf[:en]The applicant can submit the request to the Head of UHTL at least 1 day in advance. If the vehicle is not used, the vehicle coordinator will prepare the vehicle and driver needs according to the disposition of the superior. When the vehicle is all used, the application cannot be served. The flow of official vehicle borrowing can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2015/07/14.-SOP-Peminjaman-Kendaraan.pdf[:]

[:id]Spanduk/baliho/umbul-umbul yang akan dipasang harus mendapat persetujuan dan stempel dari Bagian Umum. Caranya mengajukan surat kepada Kepala Bagian Umum jika disetujui, maka spanduk akan di stempel diijinkan dipasang selama jangka waktu tertentu.[:en]Banners / billboards to be installed must obtain approval and a stamp from the General Section. Once the Head of the General Section approved, the banner will be stamped and allowed to be installed for a certain period of time.[:]

[:id]Sudah ditetapkan melalui Peraturan Rektor No 67 Tahun 2018. Apabila masih dalam jam kerja tidak ada biaya apabila di luar jam kerja biaya disesuaikan lewat Pertor Diatas. Bus (baru) 40 kursi : Rp 1.200.000/hari, Bus 50 kursi : Rp. 1.000.000/hari, Bus 30 kursi : Rp. 800.000/hari, Bus 29 kursi non AC : Rp. 500.000/hari. Untuk BBM dan driver biaya dari pemohon.[:en]It has been stipulated through Rector’s Regulation No. 67 of 2018. Within working hours, it is free of charge. When it is used outside working hours, the fee is adjusted through the Regulation. 40 seater bus (new) 40: Rp. 1,200,000/day, 50 seater bus : Rp. 1,000,000/day, 30 seater bus : Rp. 800,000/day, 29 seater bus non AC : Rp. 500,000/day. Driver expense and fuel allowance should be fulfilled by the user.[:]

[:id]Silahkan datang ke Ruang PINTER, di lobi rektorat lantai 1. Untuk persyaratan dapat diakses melalui [https://pidk.ub.ac.id/layanan/penayangan-kegiatan-di-website-ub/][:en]Please come to the PINTER Room located in the Rectorate lobby on the 1st floor. Requirements can be accessed via [https://pidk.ub.ac.id/layanan/penayangan-kegiatan-di-website-ub/][:]

[:id]Silahkan datang ke Ruang PINTER, di lobi rektorat lantai 1. Untuk persyaratan dapat diakses melalui [http://pidk.ub.ac.id/layanan/penayangan-publikasi-di-videotron/] dan panduan teknis video di [http://pidk.ub.ac.id/panduan-penyusunan-informasi/][:en]Please come to the PINTER Room located in the rectorate lobby on the 1st floor. As for the requirements, you can access it through [http://pidk.ub.ac.id/service/penanangan-publikasi-di-videotron/] and technical guide at [http://pidk.ub.ac.id/panduan-penyusunan-informasi/][:]