Public Relations (9)
Prasetya Online is an internal media of Universitas Brawijaya (UB) which displays updated information/activities/achievements/innovations/events to UB’s civitas academica (http://prasetya.ub.ac.id/)
Buletin Prasetya is Prasetya Online which has been selected and printed and published every two weeks
Public Relations has its own page on Mimbar Online which is published every 2-3 months. Students or lecturers can express the contents of written ideas in the form of opinions or literary works such as poetry through Mimbar Online
Articles can be sent to email@example.com email along with photos. The article will be edited by PR to be published on Prasetya Online.
The PR team will contact to provide links to related news that have been published on Prasetya Online.
About 500-800 words
How is the process of publishing articles/publications before they are uploaded to UB’s social media?
Articles and photos sent to the admin will be edited and reviewed before being uploaded.
Yes, they can. Prepare supporting articles and photos in landscape format sent via email to firstname.lastname@example.org or via WA: 0811-3716-113
Human Resources (2)
Please refer to https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/
Please refer to https://kepegawaian.ub.ac.id/layanan/tugas-belajar-ijin-belajar/ for regulations, flow, and forms for study permit (for both lecturer and academic staff)
MOA is signed by the Dean of the Faculty or the Head of the Institution
Research and Community Services (1)
Please come to UB’s Expertise Business Entity (EBE) in UB’s old rectorate building, or you can go directly to the Department/Study Program in UB according to the type of expertise needed.
UB-Care and Community Satisfaction Survey (14)
Does Universitas Brawijaya as a public institution accepts input, criticism, and suggestions from its stakeholders?
Universitas Brawijaya serves and cares about input, criticism, and suggestions that are conveyed in a good way and through the existing system in UB.
Does Universitas Brawijaya have a way or facility to accept criticism, input, and suggestions from its stakeholders?
Universitas Brawijaya since 2012 has been running a system of complaints, criticisms, suggestions through a website called e-complaint.ub.ac.id, and starting in 2020, it has changed into UB-Care, a feedback service system. All civitas academica (lecturers, employees, students), as well as outside parties, can use the website.
UB-Care (ub-care.ub.ac.id) is a system owned by UB to serve and manage feedback (appreciation, criticism, suggestions, and input) for all UB stakeholders.
Stakeholders can submit feedback (appreciation, complaints, criticisms, suggestions) via https://ub-care.ub.ac.id/ then use the email address for the acadmeic comunity, and identification number for non UB parties. Please continue by filling in biodata and write down complaints, criticisms, and suggestions. Afterwards, a complaint ticket code will be issued to be used to check/track on the complaint follow up.
a. Law of the Republic of Indonesia Number 25 the Year 2009 on Public Services Article 36 states that “Public service providers are obliged to provide complaints facilities and assign competent implementers in the management of complaints”
b. UB-Care system is meant to fulfill the quality standards applied by UB (SM-UB (SN-Dikti), SMM ISO 9001:2008, and Standard Service Excellence)
c. As consideration for improving the quality of services in all faculties and work units at UB
Will the feedback provided by stakeholders really be conveyed to the intended faculty or work unit?
The feedback that comes in will be conveyed to the Faculties or Work Units in question because UB has around 50 feedback operators spread throughout the Faculties and Work Units whose special duty is to serve and convey feedback to the leaders or officials to be responded to or to be answered.
Is Universitas Brawijaya a public institution that cares about the satisfaction of its stakeholders?
UB really cares about the satisfaction of its stakeholders or customers. This is evidenced by UB conducting a Community Satisfaction Survey (CSS) on UB’s services. In addition, UB also receives and follows up on feedback in the form of appreciation, complaints, criticisms, and suggestions through the UB-Care system.
The Community Satisfaction Survey (CSS) is an activity to measure the level of community satisfaction comprehensively with the quality of services provided by public service providers.
– KEPMENPAN No. KEP/25/M.PAN/2/2004 on General Guidelines for Compiling the Community Satisfaction Index for Service Units of Government Agencies
– PERMENPAN No. 7 of 2010 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No 38 of 2012 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No. 16 of 2014 Guidelines for Community Satisfaction Surveys for Public Service Providers
– PERMENPAN No. 14 of 2017 Guidelines for Community Satisfaction Surveys for Public Service Provider Units
– To determine the level of performance of service units regularly as a material for determining policies to improve the quality of public services in the future.
– The results of the Community Satisfaction Survey can be used as an illustration of the service performance of the unit concerned
CSS on the implementation of public services is carried out periodically, through the stages of planning, preparation, implementation, management, and presentation of survey results, which includes the following steps:
– Develop survey instruments
– Determine the size and technique of sampling
– Determine respondents
– Carry out surveys
– Processing survey results
– Presenting and reporting survey results
Requirements, Systems, Mechanisms, and Procedures, Service Completion Time, Service Fees / Tariffs (if any), Product Specifications for Service Types, Competence of HR / Implementers, Behavior of HR / Implementers, Complaint Handling, Facilities and Infrastructure, and Suggestions and Feedback.
All service users (students, UB lecturers, UB employees, external parties) and assessments are given to all departments, faculties, work units within UB.
All services in Faculties, Institutions, and Work Units in UB.
You should write the request to the Head of Property. The warehouse staff will check the availability of the items requested. If it is available, it will be submitted to the applicant; otherwise, it will be held according to the request. The flow can be downloaded from http://buk.ub.ac.id/wp-content/uploads/2015/07/20.-SOP-ATK.pdf
You should send the request letter to the Head of General Affairs and HTL UB through the Secretary of the UHTL Section in the Rectorate Building 4th Floor. The officer will check whether the building/facility is still empty or someone has borrowed it. If it not in scheduled to be used, the request can be granted. The flow of building/facility loan can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2014/05/13.-SOP-Peminjaman-Gedung.pdf.
The applicant can submit the request to the Head of UHTL at least 1 day in advance. If the vehicle is not used, the vehicle coordinator will prepare the vehicle and driver needs according to the disposition of the superior. When the vehicle is all used, the application cannot be served. The flow of official vehicle borrowing can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2015/07/14.-SOP-Peminjaman-Kendaraan.pdf
Banners / billboards to be installed must obtain approval and a stamp from the General Section. Once the Head of the General Section approved, the banner will be stamped and allowed to be installed for a certain period of time.
It has been stipulated through Rector’s Regulation No. 67 of 2018. Within working hours, it is free of charge. When it is used outside working hours, the fee is adjusted through the Regulation. 40 seater bus (new) 40: Rp. 1,200,000/day, 50 seater bus : Rp. 1,000,000/day, 30 seater bus : Rp. 800,000/day, 29 seater bus non AC : Rp. 500,000/day. Driver expense and fuel allowance should be fulfilled by the user.
What is the procedure to post information related to national/international seminars/conferences by our Faculty/Unit/Student organization to the university activities at the Official website?
Please come to the PINTER Room located in the Rectorate lobby on the 1st floor. Requirements can be accessed via [https://pidk.ub.ac.id/layanan/penayangan-kegiatan-di-website-ub/]
Please come to the PINTER Room located in the rectorate lobby on the 1st floor. As for the requirements, you can access it through [http://pidk.ub.ac.id/service/penanangan-publikasi-di-videotron/] and technical guide at [http://pidk.ub.ac.id/panduan-penyusunan-informasi/]