Public Relations (1)
Cooperation documents at UB are Memorandum of Understanding and Memorandum Of Agreement
The Memorandum of Understanding covers the three pillars of higher education; namely education, research, and community service.
MOA has a more detailed scope of cooperation covering the form of activities to funding.
Partner/Applicant may submits letter of application for a MPU to the Rector or via email: firstname.lastname@example.org. The application guidelines can be downloaded at: http://kerjasama.ub.ac.id/en/sistem-penjaminan-mutu/sop- cooperation/
School Visitations (8)
The school sends a request for a visit to the Rector of UB at least one month before the planned date, which contains:
– The planned date of the visit,
– The number of participants (students and accompanying teachers), and
– Contact Persons.
Then the letter is sent to email@example.com email.
Free of charge. Schools are only advised to buy lunch (boxed rice or buffet) at UB Guest House.
Participants can tour the campus accompanied by school alumni who are currently UB students.
Acceptance of school visits are adjusted according to the agenda of UB activities. If we can’t accept the date that the school wants, we will find an alternative date, or the school can apply for a visit to one of the faculties in UB by sending a letter requesting a visit to the Dean of the Faculty.
Schools that visit UB will be given an MoU form to be signed by the Principal and UB Rector. This MoU serves as a legal umbrella for cooperation in the success of the government’s program, namely the independent campus, where in the future students can carry out activities outside the campus such as internships or work practices at their previous schools.
Materials about UB Profile (Concerning various faculties and facilities in UB) and UB Admission Selection Materials.
UB has 4 campuses. Campus I (on Jl. Veteran, Malang), Campus II in Dieng, Malang, Campus III in Kediri, and Campus IV in Jakarta (only for Postgraduates)
Research and Community Services (2)
Please come to UB’s Expertise Business Entity (EBE) in UB’s old rectorate building, or you can go directly to the Department/Study Program in UB according to the type of expertise needed.
We represent Community Institutions, wishing to submit a request for consultation and assistance on activities that we will carry out. How does this work?
Please come to the UB Research and Community Service Institute (RCSI) in the Joint Building on the 6-7th floor or to the Faculty’s Board of Research and Community Service (BRCS) in each faculty in UB according to the field of activity to be carried out.
LPSE or Electronic Procurement Service is an information technology management service to facilitate the implementation of electronic procurement of goods/services. In carrying out the procurement of goods/services electronically, LPSE also serves the registration of providers of goods and services domiciled in the work area concerned.
Electronic procurement of goods/services is intended to increase transparency and accountability, improve market access and fair business competition, improve the efficiency level of the procurement process, support monitoring and auditing processes and fulfill the need for access to real time information in order to realize clean and good government in the procurement of goods / government services.
The legal basis for the establishment of Electronic Procurement Services is Article 73 of PP Number 16 of 2018 concerning Government Procurement of Goods/Services, whose operational technical provisions are regulated by LKPP Institution Regulation Number 14 of 2018 concerning Electronic Procurement Services. Electronic Procurement Services in implementing the service system for the procurement of goods/services electronically are also required to meet the requirements as stipulated in Law Number 11 of 2008 concerning Information and Electronic Transactions.
SPSE or Electronic Procurement System is an e-Procurement application developed by the Directorate of Electronic Procurement System Development – LKPP to be used by Electronic Procurement Services in all K/L/PD. This application was developed in the spirit of national efficiency so that it does not require a license fee, neither the SPSE license itself nor the supporting software.
The services available in the SPSE are tenders whose operational technical provisions are regulated by LKPP Institution Regulation Number 9 of 2018 concerning E-Tendering Procedures. In addition, LKPP also provides an Electronic Catalog (e-Catalogue) facility which is an electronic information system that contains lists, types, technical specifications and prices of certain goods from various providers of government goods/services, an online audit process (e-Audit), and procedures. how to purchase goods/services through an electronic catalog (e-Purchasing).
Applications to participate in the auction can be accessed via: procurement.ub.ac.id
UB-Care and Community Satisfaction Survey (14)
Does Universitas Brawijaya as a public institution accepts input, criticism, and suggestions from its stakeholders?
Universitas Brawijaya serves and cares about input, criticism, and suggestions that are conveyed in a good way and through the existing system in UB.
Does Universitas Brawijaya have a way or facility to accept criticism, input, and suggestions from its stakeholders?
Universitas Brawijaya since 2012 has been running a system of complaints, criticisms, suggestions through a website called e-complaint.ub.ac.id, and starting in 2020, it has changed into UB-Care, a feedback service system. All civitas academica (lecturers, employees, students), as well as outside parties, can use the website.
UB-Care (ub-care.ub.ac.id) is a system owned by UB to serve and manage feedback (appreciation, criticism, suggestions, and input) for all UB stakeholders.
Stakeholders can submit feedback (appreciation, complaints, criticisms, suggestions) via https://ub-care.ub.ac.id/ then use the email address for the acadmeic comunity, and identification number for non UB parties. Please continue by filling in biodata and write down complaints, criticisms, and suggestions. Afterwards, a complaint ticket code will be issued to be used to check/track on the complaint follow up.
a. Law of the Republic of Indonesia Number 25 the Year 2009 on Public Services Article 36 states that “Public service providers are obliged to provide complaints facilities and assign competent implementers in the management of complaints”
b. UB-Care system is meant to fulfill the quality standards applied by UB (SM-UB (SN-Dikti), SMM ISO 9001:2008, and Standard Service Excellence)
c. As consideration for improving the quality of services in all faculties and work units at UB
Will the feedback provided by stakeholders really be conveyed to the intended faculty or work unit?
The feedback that comes in will be conveyed to the Faculties or Work Units in question because UB has around 50 feedback operators spread throughout the Faculties and Work Units whose special duty is to serve and convey feedback to the leaders or officials to be responded to or to be answered.
Is Universitas Brawijaya a public institution that cares about the satisfaction of its stakeholders?
UB really cares about the satisfaction of its stakeholders or customers. This is evidenced by UB conducting a Community Satisfaction Survey (CSS) on UB’s services. In addition, UB also receives and follows up on feedback in the form of appreciation, complaints, criticisms, and suggestions through the UB-Care system.
The Community Satisfaction Survey (CSS) is an activity to measure the level of community satisfaction comprehensively with the quality of services provided by public service providers.
– KEPMENPAN No. KEP/25/M.PAN/2/2004 on General Guidelines for Compiling the Community Satisfaction Index for Service Units of Government Agencies
– PERMENPAN No. 7 of 2010 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No 38 of 2012 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No. 16 of 2014 Guidelines for Community Satisfaction Surveys for Public Service Providers
– PERMENPAN No. 14 of 2017 Guidelines for Community Satisfaction Surveys for Public Service Provider Units
– To determine the level of performance of service units regularly as a material for determining policies to improve the quality of public services in the future.
– The results of the Community Satisfaction Survey can be used as an illustration of the service performance of the unit concerned
CSS on the implementation of public services is carried out periodically, through the stages of planning, preparation, implementation, management, and presentation of survey results, which includes the following steps:
– Develop survey instruments
– Determine the size and technique of sampling
– Determine respondents
– Carry out surveys
– Processing survey results
– Presenting and reporting survey results
Requirements, Systems, Mechanisms, and Procedures, Service Completion Time, Service Fees / Tariffs (if any), Product Specifications for Service Types, Competence of HR / Implementers, Behavior of HR / Implementers, Complaint Handling, Facilities and Infrastructure, and Suggestions and Feedback.
All service users (students, UB lecturers, UB employees, external parties) and assessments are given to all departments, faculties, work units within UB.
All services in Faculties, Institutions, and Work Units in UB.
The guest fills out the guest book and submits an identity card (ID card/driver’s license) to the reception. The receptionist then gives an identification card as a guest and leads him to the secretariat. The secretariat asks the purpose of the visit and then reports to the top management. Ifthe top management decides to welcome the guest, the secretariat will lead the way; otherwise, he will not be able to meet the top management. After completing the meeting, the guest is directed to take the ID card at the reception. This procedure can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2014/05/02.-SOP-Penerimaan-Tamu.pdf.