What is the basis for UB to conduct Community Satisfaction Survey (CSS)?

– KEPMENPAN No. KEP/25/M.PAN/2/2004 on General Guidelines for Compiling the Community Satisfaction Index for Service Units of Government Agencies
– PERMENPAN No. 7 of 2010 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No 38 of 2012 on Guidelines for Performance Assessment of Public Service Units (one of the elements assessed is CSS)
– PERMENPAN No. 16 of 2014 Guidelines for Community Satisfaction Surveys for Public Service Providers
– PERMENPAN No. 14 of 2017 Guidelines for Community Satisfaction Surveys for Public Service Provider Units

Tags: lecturer, students, university staffs, general public