The guest fills out the guest book and submits an identity card (ID card/driver’s license) to the reception. The receptionist then gives an identification card as a guest and leads him to the secretariat. The secretariat asks the purpose of the visit and then reports to the top management. Ifthe top management decides to welcome the guest, the secretariat will lead the way; otherwise, he will not be able to meet the top management. After completing the meeting, the guest is directed to take the ID card at the reception. This procedure can be accessed through: http://buk.ub.ac.id/wp-content/uploads/2014/05/02.-SOP-Penerimaan-Tamu.pdf.