Why should there be a UB-Care feedback service?

a. Law of the Republic of Indonesia Number 25 the Year 2009 on Public Services Article 36 states that “Public service providers are obliged to provide complaints facilities and assign competent implementers in the management of complaints”
b. UB-Care system is meant to fulfill the quality standards applied by UB (SM-UB (SN-Dikti), SMM ISO 9001:2008, and Standard Service Excellence)
c. As consideration for improving the quality of services in all faculties and work units at UB

Tags: lecturer, students, university staffs, general public